Article 1 : Application of Agreement
Tokyo Stroller/Osaka Stroller shall provide a service through which it rents out a rental stroller (hereinafter referred to as “Stroller”) to the Renter, and the Renter shall rent the Stroller from Tokyo Stroller/Osaka Strollerr in accordance with the provisions in this Agreement. Matters not provided for in this Agreement shall be governed by relevant laws and regulations, and established industry standards .
Tokyo Stroller/Osaka Stroller may make special provisions as long as they do not violate the purport of this Agreement, laws and regulations, administrative issuances, and established industry standards. If a special provision is made, such provision shall take precedence over this Agreement.
Article 2 : Booking and Payment
Booking shall be confirmed upon the Renter's submission of the Booking Confirmation Form provided by Tokyo Stroller/Osaka Stroller.
In cases where the reservation is deemed infeasible by Tokyo Stroller/Osaka Stroller, the Renter will be notified promptly, and any payment made will be fully refunded.
Bookings are accepted from 3 months prior to the desired start date of use.
Booking and Payment shall be completed no later than 5 days prior to the rental period; provided, however, that this requirement shall not be applicable if a specific deadline is established by Tokyo Stroller/Osaka Stroller.
Payment can be made using a credit card, debit card, or any other electronic method provided by Tokyo Stroller/Osaka Stroller.
Article 3 : Rental Procedures
Pickup
(1) The Renter must collect the Stroller at the designated location specified in advance through the Booking Confirmation Form. The Renter cannot collect the Stroller at Tokyo Stroller/Osaka Stroller's offices, facilities, or any other locations.
(2) Any defects or missing parts in the Wheelchair must be reported to Tokyo Stroller/Osaka Stroller before commencing use.
(3) The Renter must thoroughly read and understand the provided user manual and adhere to safety precautions when using the Stroller.
(4) Tokyo Stroller/Osaka Stroller strongly recommends that the Renter secure appropriate insurance to cover potential injuries or damages arising during the use of the Stroller. Failure to obtain insurance is at the Renter's risk.
During Usage
(1) The Renter must handle the Stroller with the utmost care to prevent personal and property damage.
(2) The Stroller must not be used by anyone other than the Renter or users designated by the Renter prior to rental.
(3) The Renter must refrain from modifying or decorating the Stroller.
(4) The Renter must use and store the Stroller responsibly.
Return
(1) The Renter must return the Stroller by the agreed return date and time at the agreed return location, following the procedures provided by Tokyo Stroller/Osaka Stroller.
(2) Late returns without prior authorization will incur a fee of 150 USD per day.
(3) If an extension of the rental period is required, the Renter must contact Tokyo Stroller/Osaka Stroller before the scheduled return date and time.
(4) Extension of the rental period may not be possible depending on availability.
(5) The Renter must ensure that all parts are intact upon return.
Article 4 : Rental Fees
Rental fees shall refer to the total of the following fees. Tokyo Stroller/Osaka Stroller shall clearly state in the quotation the amount, basis for calculation, and other details of each fee.
(1) Rental fee
(2) Shipment fee
(3) Other fees
Other fees may include charges for optional services, additional equipment, or cleaning fees, as applicable.
The rental period shall be calculated on a calendar day basis, and even if the rental duration within a single day does not reach 24 hours, it shall still be considered as one full rental day.
Article 5 : Disclaimer
Tokyo Stroller/Osaka Stroller shall not be held liable for any damages, including personal and property damages incurred by the Renter during use.
This limitation of liability does not apply to damages caused by gross negligence or willful misconduct of Tokyo Stroller/Osaka Stroller.
This limitation also applies to third-party claims arising from the Renter's use of the Stroller, except in cases of gross negligence or willful misconduct by Tokyo Stroller/Osaka Stroller.
Article 6 : Provider Responsibility for Rental Commencement
Tokyo Stroller/Osaka Stroller shall make every reasonable effort to provide the Renter with an alternative Stroller as promptly as practicable in the event of a delivery delay or any issue preventing the start of the rental.
If the start of the rental is delayed due to reasons outlined in Article 6.1, Tokyo Stroller/Osaka Stroller shall refund the Rental Fee for the delayed days and provide a compensation fee of up to 10 USD per day.
The total compensation fee under this article shall not exceed the total rental fees for the delayed period.
The Renter agrees to waive any additional claims or demands beyond the refund and compensation specified in this article.
Article 7 : Renter Responsibility for Damage or Loss
If the Wheelchair is lost, damaged, or otherwise rendered unusable due to the Renter’s negligence or violation of Tokyo Stroller/Osaka Stroller’s ownership rights, the Renter shall indemnify Tokyo Stroller/Osaka Stroller for all resultant damages and losses. This includes, but is not limited to, costs associated with the repair or replacement of the Stroller.
Negligence includes, but is not limited to, improper use, failure to follow safety instructions, or unauthorized modifications to the Stroller.
Article 8 : Cancellation Policy
The cancellation charge for the reserved Stroller and shipment is as follows.
No show : 100% of Rental fee and Shipment fee
Day of rental start : 100% of Rental fee and Shipment fee
1-3 Days Prior to rental : 100% of Rental fee and Shipment fee
4+ Days Prior to rental : Not required
Article 9 : Privacy
For information on privacy, see our Privacy Policy.